At Metro, we are committed to continually provide quality products and improve our services to enhance customer satisfaction. Our holistic approach to surprising and delighting our customers allowed us to meet with Singapore Service Class certification’s criteria in 2004 and 2008. Such achievements will continue to motivate us to outdo ourselves and bring the very best to our customers.

People are our business. At Metro, we place great importance in learning and we understand that our success depends largely on creating a pleasant and memorable customer experience. We groom our people to be the best they can be. For this effort, we were awarded the People Developer certification in 2001, 2004 and 2008.

With the right training, we believe anyone can shine. At Metro, our approach to on-going training sets new standards to ensure that every one of our associates have access to the skills and knowledge that will help them to excel in their performance and grow as team players.

This is the reason why we introduced the Service Excellence Award to honour team members who deliver outstanding customer service throughout the year. The award provides not just a platform for recognition, but financial benefits as well.

Our business is about trust and reputation. Metro has been awarded the CaseTrust (Storefront) Accreditation for good business practices by CASE since October 2006. With this award, Metro is recognised for good business practices, integrity, well-trained associates, well-maintained retail facilities and the ability to deliver quality service. Our customers can be assured of the consistent quality standards provided and shop at Metro stores with confidence.

At Metro, we believe that healthy people are happier people. The Metro Workplace Health Program aims to improve the state of health, lifestyle, fitness and emotional well-being of our associates. This is actively promoted through a string of physical and fun activities as well as health education initiatives implemented throughout the year.

We are deeply committed to enhancing the quality and productivity of our associates. The various initiatives and programmes mapped out each year ensure the continuous learning and development of our associates. Metro was awarded the Lifelong Learner Award in 2006 for its contribution to cultivating a globally competitive and ready workforce.