Metro - About Us

Service Above & Beyond The Call

At Metro, we are committed to continually providing quality products and improving service excellence and customer satisfaction. Our holistic approach to surprising and delighting our customers ensure we meet with Singapore Service Class certification criteria in 2004 and 2008. Such achievements will continue to motivate us to try even harder and bring the very best to our customers.

Investing In People

People are our business, whichever side of the till they are at. At Metro, we place great importance in learning and we understand that our success depends largely on creating a pleasant and memorable customer experience. We take the best of our people and groom them to be even better. For this effort, we were awarded the People Developer certification in 2001, 2004 and 2008.

Nurturing Service Stars

With the right training, anyone can shine. At Metro, our approach to on-going training sets new standards to ensure that every of our associates have access to the skills and knowledge that will help them excel in their performance and as team players.

Since 1999 for team members who deliver outstanding customer service throughout the year, the Service Excellence Award provides not just a platform for recognition, but financial benefits for them as well.

Striving for Excellence

Our business is about trust and reputation. Metro has been awarded the CaseTrust (Storefront) Accreditation for good business practices by CASE since October 2006. With this award, Metro is recognized for good business practices, integrity, well-trained associates, well-maintained retail facilities and the ability to deliver quality service. Our customers can be assured of the consistent quality standards provided and shop at Metro stores with confidence.

Click to visit Consumer Association of Singapore (CASE)

Healthy People, Happier People

At Metro, we care for our people. We believe that healthy people are happier people. The Metro Workplace Health Program is aimed at improving the state of health, lifestyle, fitness and the emotional well-being of our associates. This is actively promoted through a string of physical and fun activities, health education initiatives implemented throughout the year.

Cultivating Lifelong Learning

At Metro we are deeply committed to enhancing the employability and productivity of our associates. The various initiatives and programs mapped out each year ensure the continuous learning and the development of our associates. For its contribution to cultivating a globally competitive and ready workforce, Metro was awarded the Lifelong Learner Award in 2006.